How OneSpotAcademy handles your information

This policy explains what information OneSpotAcademy collects, why we need it and how you can contact us about it. It applies to visitors, parents, athletes, coaches and academy owners who use the site.

Information We Collect

We collect information when you use certain parts of the site, including:

• Contact and enquiry forms — name, email, phone number, subject and message content when you write to us
• Academy listing submissions — academy name, sport category, city, address, phone, website, images, coaching notes and related details provided by the submitter
• User accounts — registration details needed to manage submitted listings or profiles
• Promotion requests — information needed to review and manage academy promotion requests
• Guide, blog and comment activity — names, email addresses, comments, saved academies, guide/article interactions and related moderation records when those features are used
• Technical data — basic server logs, IP address, browser type and similar data that help us operate and secure the site

Please do not send payment card details, passwords for other services or sensitive personal documents through a public form.

How We Use Your Information

We use this information to:

• Respond to support requests, listing updates and partnership enquiries
• Review, approve, edit or reject academy profiles
• Display approved academy information publicly so families can discover coaching options
• Manage academy promotion requests and owner-dashboard activity
• Publish, maintain and improve guides, blogs, FAQs, comments and equipment-advice content
• Improve website performance, content usefulness and user experience
• Maintain security and prevent abuse of forms or listings

Academy Listings and Public Information

Approved academy details such as the name, sport, city, address, phone number, website links, images and public notes may appear on the site so families can find and contact coaching centres. Private admin notes, login credentials, rejected submissions and pending internal records are not displayed.

Academy owners are responsible for the accuracy of the information they submit. They should avoid including sensitive personal data about individual coaches or students in public profile fields.

Contact Forms and Enquiries

We keep contact-form messages so we can reply and handle the related enquiry, listing request or support issue. Messages are normally also sent to our support email. We do not sell this information to third parties for marketing.

Cookies and Analytics

We may use tools such as Google Analytics to understand visits, popular sports and cities, and general site performance. These tools may use cookies or similar technologies. You can manage cookies through your browser settings.

Academy Promotion

After review, we may highlight academies that have active promotion arrangements. The owner may receive activity information such as profile views, phone clicks, WhatsApp clicks or website enquiries. Promotion does not guarantee admissions, enquiries or a particular number of leads.

Guides, Blogs and Product Blocks

Guides and blogs may include editorial content, FAQs, comparison tables and future equipment or product blocks. If commercial or affiliate links are introduced later, we may collect aggregate click and performance data to understand usefulness, but we do not sell personal contact-form data for third-party marketing.

Data Security

We use reasonable technical and administrative safeguards to protect submitted information. No online service is completely risk-free, so please avoid sending passwords, full card details or highly sensitive documents through forms. Contact us promptly if you think your information has been exposed.

Data Retention

We keep enquiry messages and listing data for as long as needed to provide support, maintain profiles, meet legal requirements and resolve disputes. When data is no longer needed, we may delete or anonymise it.

Your Choices

You can ask us to correct your own submitted academy information or review public details that are wrong. For a privacy request, email us with enough information to identify the relevant record. We will respond within a reasonable time.

Children’s Privacy

The site is intended for parents, adult athletes and academy operators. We do not knowingly collect children’s personal information for public profiles. Academy listings must not include private details about individual minor students.

Changes to This Policy

We may update this privacy policy from time to time. The “Last updated” date at the top of the page will reflect the most recent revision. Continued use of the site after changes means you accept the updated policy.

Contact

For privacy questions or requests, email contact@onespotacademy.com.